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Here at Ineffabless, we strive to make every piece of personalised jewellery as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will work immediately to either refund your purchase or offer an exchange. To get in touch with us concerning a return or cancellation, please email us here RETURN POLICY New, unworn items can be returned to Ineffabless within 60 days of delivery. Please note that because some our personalised items are one-of-a-kind, those returns will incur a 30 percent restocking fee. CANCELLATION POLICY We liked to get started creating your customised jewellery immediately, so if you need to cancel a purchase, please do so within 24 hours.Cancellations made more than 24 hours after ordering may be subject to a 30 percent restocking fee. Ineffabless reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service Representatives.